During the past three weeks, we have walked this path together while I have been answering all of your burning questions about wedding planning. We are in the home stretch and I am so happy to have taken this journey with you. My goal is to set your mind at ease during this crazy busy time in your life. Let's get to it, shall we?
Q. How do you handle difficult family members?
A. Unfortunately, we live in a world of divorce, remarriage and lifestyles that not everyone agrees with. I would hope that for one day, people could put their differences aside. Sometimes that happens and sometimes it doesn’t. If it is two parents who are divorced and do not get along, it could be as simple as placing them at separate tables. Each situation is different and I am happy to listen and work together to find a mutually agreeable conclusion for all parties involved. I have dealt with every situation imaginable and am happy to offer suggestions on a case by case basis.
Q. How do you deal with difficult vendors?
A. This generally does not happen if my client has selected someone off of my preferred vendor list. I reserve the right to remove any vendor off of my list at any time for actions that do not best represent me or my brand. If there is a specific situation, I work it out with that vendor individually. If and only if the client needs to become involved would that conversation happen. Most of the time, it was all based off of a simple misunderstanding and all can be resolved to provide you, the client, with the best service possible.
Q. What happens if the wedding gets cancelled or we have a change of heart?
A. It would break my heart to see you cancel your wedding for any number of reasons. I understand sometimes, things happen and you might no longer need my services. I do require a non-refundable deposit upon signing the contract, which guarantees you are my only client on the date of your wedding. This ensures that I begin working right away and do not book another client for the same day. Depending on the payment structure you have chosen and when the wedding has been cancelled, would determine if you owe any additional money beyond the deposit.
Q. What happens if my planner is unavailable?
A. This is a great question! You are hiring me to do a job for you and I will in good faith be there to accomplish the vision we have created together. If for some reason beyond my control, I am unable to attend to the duties set before me, three things would happen. First, I would reach out to you and let you know the situation. Second, just like the relationships I have created with vendors, I have the same relationships with other event planners. At any given time, I have 6 planners I can call who would step in for me during an emergency. Third, I would connect you to the planner and you would approve the change.
Q. What happens if something goes wrong on my wedding day?
A. If we have had clear and constant, open communication throughout the planning process, this generally does not happen. People are human and make mistakes, such is life. It is my job to divert any issues that might arise before you ever knew there was a situation to begin with. This is why you hired me to be your planner and not your Mom/sister/friend/aunt. For example, if by mistake, your caterer ordered the wrong number of chairs and you were 10 chairs short you would never know I had to do an emergency chair order. I wouldn’t bother you with the little, but necessary details unless it was a dire emergency. I offer a debriefing after each event with my client to go over all of the details of the wedding. This allows for open and honest communication between myself and my client. I am always looking for ways to improve and it is only through client feedback I am able to improve my service.
Whew, that was a lot of really great questions! I am so glad you stuck it through until the end. If you have any further questions or concerns, please feel free to ask. I absolutely love making sure you are comfortable in this process. Weddings are tricky, but they don't have to be.